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Question:
Where is your office located?
Answer:
Our address is 415 East Benton St. in Lake Benton, MN.
Question:
Where can I pay my bill?
Answer:
You can mail your bill to our office or we have a 24 hour night depository.
Question:
How do I transfer an account into my name?
Answer:
You will need to contact our office to make any changes to your account.
Question:
What is needed to purchase a new service?
Answer:
Call our office to be sure of water availability at your location and we'll explain what you need to do.
Question:
When do I need to read my meter?
Answer:
You are to read your meter on the 5th of each month. There are blue stickers enclosed that you can use for your calendar as a reminder. Be sure to send in your card and payment by the 10th of the month due.
Question:
How do I read my meter?
Answer:
You will have either an inside basement meter or a pit meter outside with a remote above ground. Both of these meters have 7 digits listed on the face. Some numbers move and others are permanent. Your billing cards also have 7 boxes printed on them. When filling out your cards you should put the 4 numbers on the left side of your meter into the empty boxes. The 3 numbers on the right side of you meter automatically become zeros on the card. You pay for your water by the 1,000 gallons. If you have any questions please give our office a call and we will help you do your cards over the phone.
Question:
What do I do if my meter should stick?
Answer:
You need to give us a call to repair it right away. During the time it is stuck, you are required to take an average of the previous 3 months gallons and use that usage for your monthly payment. It is the customer's responsibility to inform the office of a bad meter.
Question:
What do I do if I am not using water?
Answer:
If you are not using water you can request to have your meter removed. This will eliminate you from having to pay the minimum monthly charge. However there will be a $40.00 reconnect fee due when the meter is re-installed.
Question:
What is your delinquent account policy?
Answer:
Water bills not paid by the 10th of the current month shall be considered in arrears and delinquent. If no payment is received by the 30th of the month, a termination letter will be sent out. Delinquent month, current month and the $10.00 late fee will need to be paid prior to the date stated in the notice, or user will be disconnected. A $40.00 reconnect charge (normal business hours) or $125.00 (after hours) will also be paid prior to reconnection of service to the user disconnected pursuant to this policy.
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